Customer Touchpoint Map

• Editable in Figma for seamless customisation.
• Pre-arranged layouts to map touch points across all customer journey stages.
• Includes placeholders to capture actions, channels, and opportunities.
• Designed for identifying pain points and driving customer experience improvements.

• UX Designers: To ensure smooth interactions and improve touch points in the user experience.
• User Researchers: For analysing how customers interact with products and services.
• Product Managers: To align teams on key touch points that affect customer satisfaction.
• Marketing Teams: For designing campaigns that address specific customer interactions.
• Customer Success Teams: To understand and optimise support and service touch points.
• Business Analysts: For visualising and improving customer engagement strategies.
• Educators and Students: To teach or learn customer experience mapping techniques.
• Innovation Teams: For exploring new customer touch points in products or services.
• Entrepreneurs: To understand and refine interactions in new business ventures.

• 1 editable Figma file.
• Instructions for customisation and best practices.