Talks on service design, complex systems, and user-centred practice

Conferences, podcasts, panels, and guest lectures on service design, user experience, and designing within the realities of government and large organisations.

Experience

Senior Service Designer

Led the design of complex public services, grounding every decision in user research and the lived realities of diverse claimant groups. Worked across multidisciplinary teams to turn insight into practical concepts, aligning product, policy, and operations around a clear, evidence-based service vision.

Service Designer

Shaped service strategy through deep user engagement and systems mapping, turning pain points into testable, high-impact design interventions.

UX Designer

Partnered cross-functionally to identify behavioural pain points across the digital shopping experience and reimagined core journeys to better meet user needs.

Design Instructor

Developed engaging, practice-led curriculum that blended design theory with real-world projects, creating space for creativity and critical thinking.

Graphic Designer

Managed multiple design projects in parallel, partnering closely with marketing teams and stakeholders to ensure brand consistency and alignment with business goals.

May 2024 - Present

Jan 2023 - May 2024

Jan 2020 - Sep 2021

Aug 2019 - Jan 2020

Sep 2017 - Jul 2019

I've had the pleasure of working with:

My work

Much of my work is delivered within government departments and is covered by security restrictions. As a result, I can't publicly share detailed case studies.

Insights

A collection of reflections, ideas, and learnings gathered through working on real design challenges.

Over 50 tools & templates

A collection of tools and templates I’ve developed to help structure thinking, support collaboration, and turn insights into practical outcomes.

The creative mind behind it all

Kola is a senior service designer currently working in government, where he focuses on improving how people experience public services.

Kola holds a master’s degree in information technology with a specialisation in UX design and has a particular interest in inclusive, context-led approaches to problem solving.

With over 10 years of crafting stunning designs, Kola’s deep love of creativity has helped him transform numerous organisations by designing products and services that truly make a difference in peoples lives.